Privacy Policy for hiveku

Effective Date: April 14th, 2025

1. Introduction

Welcome to Hiveku. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, platform, and services.

By accessing or using Hiveku, you agree to the terms of this Privacy Policy.

2. Information We Collect

  • a. Personal Information
    • Name
    • Email address
    • Phone number
    • Company name
    • Billing details (if applicable)
  • b. Usage Data
    • IP address
    • Browser type and version
    • Pages visited and time spent
    • Referring website
  • c. Customer Interactions
    • Chat, voice, and phone interactions with AI agents (recorded and transcribed, if permitted)
  • d. Traffic Identification Data
    • Data from third-party services (e.g., IP enrichment or visitor identification tools) to identify businesses or users visiting your website via our tools.

3. How We Use Your Information

  • Provide and improve Hiveku services
  • Respond to inquiries or requests
  • Train and improve AI agents
  • Monitor and analyze usage for performance and security
  • Personalize user experiences
  • Send service-related communications and updates
  • Process payments and manage subscriptions

4. Data Sharing & Disclosure

We do not sell your personal information.

We may share information with:

  • Trusted service providers (e.g., hosting, analytics, billing platforms)
  • Law enforcement or legal authorities, if required by law
  • Your authorized team members, if you’re using a shared team or organization account

5. Cookies & Tracking Technologies

Hiveku uses cookies and similar technologies to:

  • Maintain login sessions
  • Track website usage patterns
  • Improve platform performance

You can manage your cookie preferences through your browser settings.

6. Data Retention

We retain your data as long as needed to provide services, fulfill legal obligations, or resolve disputes.

You may request deletion of your data at any time (see Section 9).

7. Security Measures

We use industry-standard encryption, firewalls, and secure access protocols to protect your data.

While no system is 100% secure, we take reasonable steps to safeguard your personal information.

8. Third-Party Integrations

Hiveku may connect with third-party tools (e.g., CRMs, analytics, calendars). We are not responsible for their privacy practices. We encourage you to review their privacy policies separately.

9. Your Rights & Choices

  • Access, correct, or delete your personal data
  • Request to opt out of marketing communications
  • Revoke consent to data collection (where applicable)

To exercise any of these rights, contact us at: privacy@hiveku.com

10. Children’s Privacy

Hiveku is not intended for children under the age of 13. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Hiveku Privacy Team